Shipping, Refund & Return Policy

Website: https://indiaexpress.store
Operated by: IndiaExpress, Mumbai, Maharashtra, India

At IndiaExpress, every piece of jewellery is thoroughly quality-checked and packaged with utmost care in Mumbai before dispatch. We strive to ensure your order reaches you in perfect condition. Please review our detailed shipping, cancellation, and refund policies below.

1. Shipping & Delivery Timelines

  • Dispatch Location: All orders are processed and shipped directly from Mumbai, Maharashtra.
  • Processing Time: Orders are dispatched within 24 to 48 business hours following payment confirmation (or COD order verification via WhatsApp/SMS).
  • Delivery Schedule:
  • Standard shipping takes 5 to 7 business days across major cities in India via Speed Post / trusted courier partners.
  • Rural or remote locations may take 7 to 10 business days.
  • Shipping Charges: Shipping fees (if applicable) are displayed clearly during checkout before you complete your payment.

2. Cancellations

  • Before Dispatch: You may cancel your order within 12 hours of placing it by messaging us directly on WhatsApp at +91 84519 66080. Full refunds will be issued for prepaid orders canceled before dispatch.
  • After Dispatch: Once an order has been handed over to the courier service, it cannot be canceled.

3. Return & Exchange Eligibility

Due to hygiene and safety standards for wearable jewellery, we accept returns or exchanges strictly in cases of manufacturing defects, damaged products received in transit, or incorrect items delivered.

Mandatory Requirements for Damage / Defect Claims:

To protect both our customers and our business, a clear, unedited, full 360-degree unboxing video from opening the outer postal seal to inspecting the product is strictly required for processing any return, exchange, or refund request.

To be eligible for a return/exchange:

  1. You must notify us on WhatsApp (+91 84519 66080) within 48 hours of package delivery.
  2. The product must be unused, unworn, and in its original packaging with tags intact.

4. Refund Process & Timelines

Once your claim is submitted with the required unboxing video, the returned product is received and approved by our team:

  • Prepaid Orders (Razorpay / UPI / Cards): Refunds will be credited back to the original payment source (bank account, UPI, or credit/debit card) within 5 to 7 business days after approval.
  • Cash on Delivery (COD) Orders: For approved COD returns, refunds will be transferred directly to your bank account or UPI ID provided during our customer support chat within 5 to 7 business days.
  • Return Shipping: In case of verified damage or error on our part, we will arrange a reverse pickup or reimburse reasonable courier charges incurred by you to return the item.

5. Non-Returnable Items

The following items are strictly non-returnable:

  • Products damaged due to improper handling, exposure to water/perfumes, or accidental drops after delivery.
  • Claims raised after 48 hours of package delivery.
  • Returns without a valid unboxing video.

6. Need Assistance?

For any questions regarding shipping status, returns, or order verification, reach out to our team in Mumbai:

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