Privacy Policy

Effective Date: July 25, 2026
Website: https://indiaexpress.store
Operated by: IndiaExpress (“we,” “us,” or “our”), Mumbai, Maharashtra, India

At IndiaExpress, accessible from https://indiaexpress.store, the privacy of our visitors and customers is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your personal details when you browse or make a purchase from our online costume jewellery store.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at +91 84519 66080 or via email (indiaexpress2026@gmail.com).

1. Information We Collect

When you visit our website, make an enquiry, or place an order, we collect certain personal information to process your purchase and provide customer support:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Order Details: Information regarding the costume jewellery products you select, cart contents, and purchase history.
  • Payment Information: Payment details (such as UPI IDs, card details, or net banking credentials) are processed directly and securely by PCI-DSS compliant payment gateways (e.g., Razorpay). IndiaExpress does not store your credit/debit card details or UPI PINs on our servers.
  • Technical Data: IP address, browser type, device information, and site navigation patterns collected automatically via standard cookies for analytics and security.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Fulfill & Deliver Orders: To process transactions, pack orders in Mumbai, and ship items via Speed Post / courier partners to your specified address.
  • Customer Support & Order Updates: To send order confirmations, tracking details, and communicate with you via SMS, Email, or WhatsApp (+91 84519 66080).
  • Payment Processing: To verify payments and facilitate smooth Cash on Delivery (COD) or online checkout through Razorpay.
  • Improve Our Store: To analyze website performance, improve user experience, and refine our product catalog.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers necessary to operate our e-commerce business:

  • Logistics & Courier Partners: Shipping services (e.g., India Post / Speed Post, private couriers) receive your name, address, and phone number solely to deliver your packages.
  • Payment Gateways: Razorpay and official banking partners receive transaction data to securely process payments.
  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities in India.

4. Cookies & Web Analytics

IndiaExpress uses standard ‘cookies’ to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize user experience by customizing our web page content based on visitors’ browser type and other information. You can choose to disable cookies through your individual browser options.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All online transactions are processed through encrypted SSL connections.

6. Your Rights

Under applicable Indian data protection guidelines, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate address or contact details.
  • Request deletion of your customer account data (subject to legal or tax retention obligations).

7. Contact Us & Grievance Assistance

For any privacy-related queries, feedback, or assistance with your order details, please reach out to us:

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