Frequently Asked Questions (FAQ)

Find answers to common questions about our costume jewellery collections, shipping, payments, and order tracking. Have a question not listed here? Message us directly on WhatsApp at +91 84519 66080.

1. Ordering & Products

Are the jewellery pieces durable and skin-friendly?

Yes! All our costume and traditional jewellery pieces are selected with care, featuring skin-friendly, lead-free, and nickel-free base metals with high-quality plating. To maintain their luster, keep them away from direct water, perfumes, and hairsprays.

Can I see real photos or videos before buying?

Absolutely! We understand that jewellery looks best in real light. Message us on WhatsApp with the name or screenshot of any product, and our Mumbai team will share close-up video clips before you order.

Do you offer customization or custom sizing?

Selected items like bangles or necklace length adjustments can be customized upon request. Reach out to us on WhatsApp before placing your order to discuss your requirements.

2. Payments & Pricing

What payment options do you accept?

We accept all major payment methods:

  • Online Payments via Razorpay: UPI (GPay, PhonePe, Paytm), Credit Cards, Debit Cards, and Net Banking.
  • Cash on Delivery (COD): Available for orders shipped via Speed Post / India Post across eligible pincodes.

Is online payment safe on indiaexpress.store?

Yes. All online transactions are processed through 256-bit SSL encrypted connections using Razorpay, a PCI-DSS compliant payment gateway. We never store your card details or UPI PINs.

3. Shipping & Delivery

Where do you ship from, and how long does delivery take?

All orders are packaged and dispatched directly from Mumbai, Maharashtra.

  • Standard Delivery: 5 to 7 business days across major cities in India.
  • Rural / Remote Pincodes: 7 to 10 business days.

How do I track my order?

Once your order is dispatched, you will receive a tracking link via SMS or WhatsApp with your Speed Post / courier consignment number. You can also view tracking updates by logging into your account on our website.

What are the shipping charges?

Shipping charges (if applicable) are calculated and displayed during checkout based on your order value and pincode.

4. Returns & Order Issues

What if I receive a damaged or incorrect item?

Every package is quality-checked before leaving Mumbai. In the rare event of transit damage or receiving the wrong item, please notify us on WhatsApp (+91 84519 66080) within 48 hours of delivery. An unedited 360-degree unboxing video from opening the outer seal is required to process replacements or refunds.

How do refunds work for Cash on Delivery (COD) orders?

For approved returns on COD orders, refunds are transferred directly to your bank account or UPI ID provided to our customer support team within 5 to 7 business days after we receive the returned item.

Still Have Questions?

We’re here to help!

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